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The End Hep C SF Community Navigator Program

In 2018, End Hep C SF called for local community-based organizations (CBOs) to apply for funds to pilot a Community Navigator program where people with “lived experience” act as advocates for individuals living with or at risk for hepatitis C (HCV), receiving continued training and check-ins. Three local agencies – St. James Infirmary, Glide, and the San Francisco AIDS Foundation – were each granted $20K for an initial 6-month cohort. Grantees use funds to support programming, including providing financial incentives to navigators for their work. Now, in 2021, the program is in its fourth cohort, after a hiatus of programming in 2020 due to COVID-19. 

Many participants are able to testify to their experiences with receiving treatment to cure HCV, current or past substance use–particularly injection drug use, and/or facing housing instability or homelessness.. This program keeps participants engaged and inspired, and affords a way to tap into their networks of people who still need support.

"The most rewarding part of all of this is that I am able to help guide and navigate other folks. I finally know what I want to do as a career which feels great! It’s exciting to get to learning, to get an education."
Program Participant

Every 6 months, End Hep C SF provides two afternoons of training to a new cohort. Topics include:

  • HCV overview
  • Boundaries and disclosure
  • Motivational interviewing
  • Basic data collection
  • Cultural competency in working with people who use drugs
  • Harm Reduction 101, including naloxone training

At this initial training’s conclusion, navigators receive a certificate of achievement and exclusive merch. Each agency checks in with its cohort weekly and provides supplemental trainings tailored to their individual cohort. End Hep C SF also holds regular dinners and community-building events. The purpose of this is to provide ongoing training opportunities on subjects requested by the navigators, to create a space for community, to celebrate the work and to energize participants.,

We continually monitor our work to see where we can make improvements and adjustments using the following questions:

  1. What preliminary results and short-term outcomes were produced by the program?
  2. What are participating agencies learning about effectively building and operating community navigation programs for people with HCV?
  3. What lessons can End Hep C SF draw from the program that can inform future community-based efforts to reach people with HCV who face barriers to accessing testing and treatment?
  4. How can we grow and expand the program to include additional populations?

Data Collection


A data sheet for Navigators to log their work serves the dual purpose of helping us to evaluate our program, and providing some “career development” opportunities for Navigators: many have worked in more “informal” settings, and this is a low-threshold way of providing professional training.

EHCSF CN data form St James

Community Navigation/peer-based programming can be an effective intervention in the “toolkit” of local public health efforts. In addition to increasing testing and linkage to treatment, other benefits occur such as overdose reversal, community  education, community building and the creation of a support system for each other and for the communities they serve. Agencies report how crucial an element the community navigators are to their work in harm reduction. Navigators report increased confidence, self-esteem and motivation, desire to learn more and further their work in the field, and decreased drug use, depression and feelings of isolation.

“This group’s structure and function responds to contemporary understandings of social determinants of health. The group includes injection and other drug users, people in recovery, former sex workers, current and former poeple involved in the drug trade, and people who are HIV+. Most are survivors of overdose. Some are hep C positive, and some have received treatment. Some members of this group live in SRO housing, and some live outside (unsheltered). [...] Several members have reversed overdoses of people they’ve encountered in the Tenderloin in 2021. This group has become an internal support system, as well as a crucial component for the regular functioning of [our agency’s] harm reduction services.”
Program Staff
End Hep C SF Community Navigator bowling party

Next Steps

In 2020, while on hiatus, we developed a partnership with the UCSF NOW Study to create a “next level” assignment for experienced community navigators as a more COVID-safe iteration. The 2020 model involves incentivizing community navigators to aid the NOW Study with testing and treatment screening and intake, distribution of health and harm reduction supplies, and provision of outreach. There are currently four Navigators engaged in the program, all making a tremendous contribution to the study while gaining valuable on-the-job training. We continue to build on this permutation, expanding the new model and creating additional opportunities for community-led outreach and linkage.

"I am so grateful for being able to volunteer at the N.O.W. study. I am training to be a clinical research coordinator. Without this opportunity I would not have been exposed to research and all of the career opportunities."
Program Participant

Navigators can also continue the program, several repeating the training multiple times, and go on to take on leadership roles and build their knowledge and training in other ways, including enrolling at City College of San Francisco, exploring volunteer opportunities, and gaining full time jobs in the community. Several navigators can be seen in our videos “Community Leads the Way” and “The Power of the Hep C Cure“.

In 2018, when our videos were released, we invited some of the navigators to present on their experiences to a room of peers and allies at a film release party in the Tenderloin district of San Francisco.

Growing the Program

In 2021 we released an RFP looking to recruit a third CBO to join the Program. The application process has now closed and applicants are currently under consideration.